When you go somewhere for a service, there are obvious expectations as to the quality of service you will get. More often than not, it is safe to say those expectations should be kept realistic and somewhat reserved. When I met Muhammed, I was not prepared for the level of professionalism, personal care and attentiveness I received in regards to my individual journey through the entire process of my operation. This man took all my calls and answered all my questions and concerns at any time of day or night, to ensure I was comfortable and informed. I am not used to this level of service and was absolutely blown away by his commitment to my satisfaction. On the day of the operation, my pre-op preparation and surgery lasted from 11am to 2am the next day. Muhammed stayed with me for the entire time, leaving only to get something to eat. Even then, he made himself available on call if any issues arose.