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FREQUENTLY ASKED QUESTIONS

Our team of experts is here to answer your questions

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Patients

If you’re looking for a treatment and the best healthcare, find the answers to the questions that bother you during this process.

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Doctors

If you’re here to offer healthcare services and wants to join wupdoc.com, find the answers to the questions that bother you during this process.

For Patients:

  • Who/What is Wupdoc, what does it do/provide?

    Our goal is to help these individuals compare doctors/clinics/hospitals/treatments from different countries and find the right clinic/doctor according to their budget.

     

    On wupdoc.com, a health platform where patients/visitors can easily access the information they need to find the right clinic/doctor for themselves, our aim is to enable every patient to easily and quickly find the right treatment by checking the most appropriate time to follow the relevant doctor, clinic team, correct price, consultation, and even procedure.

     

    On wupdoc.com, you can list verified doctors/clinics/hospitals, compare various clinics, doctors, and hospitals offering the treatment you need, and freely consult with the doctor of your choice and get a price.

  • Who can I contact if I have a question about the platform and/or experience an issue?

    You can  email us at support@wupdoc.com

  • How can I become a member of wupdoc.com?

    You can sign up by entering your name, surname, contact information and creating your password. You can create your account with the verification code received on your phone.

    If you wish, you can also sign up with your Google or Facebook accounts.

  • What are your fees? How much do you charge for your services?

    On wupdoc.com, you can list verified doctors/clinics/hospitals, compare various clinics, doctors, and hospitals offering the treatment you need, and freely consult with the doctor of your choice and get a price.

    We do not charge any fees to patients. Our all services are FREE. You pay for your treatment directly to the hospital/clinic after your first in-person consultation. 

  • How and when do I pay for my treatment?

    It depends on the doctor, hospital or clinic. In some hospital or clinics you pay for the treatment at the hospital or clinic, in the local currency. Most places accept cash, and also other payment options, including bank transfers, credit, debit cards, and traveler cheques. If there are any doubts, just ask the coordinator of the doctor, hospital/clinic which talk to you.



     

  • Can I claim for my treatment on medical insurance?

    In certain situations, you may have the option to receive care from an 'out-of-network' provider, but it's important to check with your insurance provider beforehand to determine whether or not this type of care is covered under your plan. 

    If it is, you may be able to reclaim your expenses when you return home. However, it's best to confirm the details of your coverage and any associated costs with your insurance provider before seeking care from an out-of-network provider

  • Does the clinic/hospital offer transportation service from the hospital to my hotel?

    Many of doctors, clinics and hospitals do offer this. You can see the details on doctor's, clinics' or hospitals' profile page.

Visual representation of doctors and clinics asking questions

For Doctors & Clinics:

  • How can I add my clinic/hospital?

    To add your clinic to the website, visit www.wupdoc.com and click the 'For Clinics Sign Up' button located at the top right corner of the page. If you provide services in multiple categories, you can create your registration by selecting the clinic/hospital option, or if you provide services in a single category, you can create your registration with the doctor option. Enter your name, surname, and contact information, along with the category you will provide services in. Make sure you enter your phone number correctly, as a verification code will be sent to the number you provide.

    After selecting your country, you can directly find your address by entering your business information registered in Google Maps. If your business is not listed on the map, you can fill in your business address information by dragging and dropping the pin.

    After uploading your documents such as diploma, health tourism, etc., you can create your registration. After your membership is reviewed and approved by the admin, your clinic will start to be listed. 

  • I received a free listing email. How can I activate my account?

    Click on the 'activate my account' button in the received email and enter your registered mobile phone number. After the verification code sent to your mobile phone, your account will be activated.

  • Is opening an account on wupdoc.com a paid service?

    Adding your clinic to wupdoc.com is currently free of charge. However, please note that free listings may not be guaranteed to be permanent. To ensure greater online visibility, clinics have the option to pay for our services. It's important to note that Wupdoc is free for individuals who are searching for and contacting clinics, and we have over one million users who do so every month.

  • Can I list multiple treatments under one account?

    It depends on your package. There are 5 different packages available on wupdoc.com. 

    In the free package, you can add 5 treatments, in the basic package 8, in the advanced package 15, in the premium package 25, and in the clinic package 50 treatments. 

    It should be noted that in all our packages except the clinic package, the treatments you add should belong to only one category.

    If you provide services in multiple categories, the hospital/clinic package will be the most suitable for you. With this package, you can select multiple categories and enter the treatments you provide under these categories, reaching more potential patients.

  • The contact information displayed on my account/clinic is incorrect. How can I update it?

    If you have verified your account, you can update your phone number through the doctor/clinic account settings in the panel. After logging into the clinic panel, click on the "my profile" tab. 

    All of your registered information will be displayed here. From this area, you can update your phone and email information. After updating your information, you will save your updated information by clicking on "save changes"

  • Can I create multiple users/administrators for my account?

    Yes, you can. But it depends on your package. You can create;

    • 1 user on the basic  package
    • 3 users on the advanced  package
    • 15 users on the premium package
    • 50 users on the clinic/hospital package
  • What is an enquiry?

    At Wupdoc, an enquiry refers to a genuine referral made by an individual seeking a specific treatment in a particular location. Before making an enquiry, our users select a specific clinic. The enquiries are specific, relevant, and timely and are delivered directly to clinics via phone and email. Patients can make enquiries on the site for free. However, Wupdoc also offers packs of enquiries to clinics who are interested in treating more patients. It is important to note that an enquiry is not a confirmed patient, and it is the clinic's responsibility to follow up on all enquiries. Ultimately, the patient will make the final decision regarding where they will have the treatment.

  • Can I open all enquiries received for my clinic on the same month?

    Your enquiry limit depends on your plan.

    • - On free doctor package: 5
    • - On basic doctor package: 30
    • - Advanced doctor package: 50
    • - On premium doctor package: 100
    • - Clinic & Hospital package: 200
Visual representation of doctors and clinics asking questions

About wupdoc

Wupdoc is an online platform the way people to find and choose healthcare providers worldwide. With an extensive database of medical professionals/clinics, Wupdoc offers individuals a transparent way to discover and compare healthcare options.

Whether you're seeking a dentist, a plastic surgeon, or a fertility specialist, Wupdoc provides comprehensive information about each provider, including their qualifications, patient reviews, clinic photos, and pricing details.

One of the major benefits of using Wupdoc is the ability to make informed decisions about your healthcare by accessing all the necessary information in one place. You can compare providers' expertise, and patient experiences to choose the best-suited healthcare