Kevin Low
New Zealand
I was booked in to have the Gastric Sleeve surgery. Michael organised everything and I was in contact with him throughout the planning process. I had undergone open heart surgery 9 months prior. I asked him to make sure that the surgeon would perform the surgery knowing about my prior surgery. He reassured me that he had checked and all was okay by the surgeon etc. upon arrival, I had to meet with a cardiologist who told me I could not have the surgery because I wasn’t 1 year post op from the heart surgery. Michael failed to seek approval from the cardiologist prior to me booking my flights but he assured me that he did. Tests were conducted prior to meeting with the cardiologist of which I had to pay for, only to be told that I couldn’t have the surgery. Very poor service and not very thorough with their planning. Will never use them again
Communication
04 January, 2025